SMS Policy.

What this policy covers

This SMS Policy describes how text messaging works in connection with the JobCurrent service. It covers two distinct SMS programs:

1. Dispatch notification program — messages JobCurrent sends to our paying business customers (the home service businesses that subscribe to our platform), notifying them of new bookings, schedule changes, and operational events that require their attention.
2. Consumer messaging program — messages sent on behalf of our business customers to their end users (homeowners and consumers) in response to missed calls or website chat inquiries.

This policy supplements our Terms of Service and Privacy Policy. Where they conflict on the topic of SMS specifically, this policy controls.

Dispatch notification program

Who receives these messages.

The dispatch notification program sends SMS messages from JobCurrent to the business owners, dispatchers, and authorized staff at companies that subscribe to JobCurrent. Recipients are exclusively our paying business customers (or their designated personnel) — never end users, prospects, or anyone who has not affirmatively opted in.

What the messages contain.

Dispatch notifications include:

• New booking alerts — when a homeowner books an appointment through the platform, the dispatcher receives a message with the booking date and time, customer name, service requested, address, and any relevant intake notes. A confirmation link is included.
• Schedule changes — when a customer requests to reschedule or cancel, the dispatcher receives an alert with the change request and a link to take action.
• Service-related operational alerts — billing reminders, account status updates, and other transactional notifications related to the dispatcher's use of JobCurrent.

This program does not send marketing messages, promotional offers, or content unrelated to the recipient's active use of the JobCurrent service.

How recipients opt in.

Recipients opt in during the JobCurrent customer onboarding flow. After signing up for the service, the customer is taken to an onboarding form where they are asked to provide the phone number(s) at which they want to receive dispatch notifications. The form includes a clear consent disclosure directly above the phone number field and an optional checkbox stating:

The checkbox is unchecked by default and optional; customers who decline receive notifications by email. Consent is recorded in our database with the recipient's name, phone number, IP address, and timestamp. After opt-in, recipients receive a confirmation SMS that identifies JobCurrent and includes opt-out instructions.

Message frequency.

Frequency varies based on the recipient's booking volume. Typical recipients receive 1–10 messages per day during business hours. High-volume recipients may receive up to 20 messages per day during peak periods. We do not send messages outside the operational scope of the service.

Consumer messaging program

Who receives these messages.

The consumer messaging program sends SMS messages on behalf of our business customers (home service businesses) to consumers who have placed a phone call to one of those businesses. Recipients are exclusively people who have affirmatively initiated contact by dialing a business's published phone number.

What this program covers (and doesn't).

This program is currently scoped to missed-call response only. When a consumer calls a JobCurrent customer's business line and the call is unanswered (busy line, no pickup, or after-hours), our system sends a single automated text message to the consumer's phone number identifying the business and offering to help.

The program does not currently include:

• Marketing or promotional messages of any kind.
• Unsolicited outreach to numbers that have not called the business.
• Broadcast messages, mass campaigns, or list-based texting.
• Appointment reminders or post-service follow-ups (these may be added as separate, opt-in programs in the future, with appropriate disclosures).

JobCurrent maintains platform-level controls that prevent customer businesses from initiating SMS through any other channel. Messages can only be triggered by an inbound missed call event.

How consent is established.

Consent is established by the consumer's affirmative act of placing a phone call to the business. Under FCC TCPA guidance, consumer-initiated contact establishes prior express consent for a transactional response to the inquiry the consumer has just made.

The flow:

1. A consumer dials a business's published phone number — typically obtained from the business's website, Google Business Profile, signage, advertising, or referral.
2. The call is unanswered (no pickup, busy, or outside business hours).
3. Within 30–60 seconds, JobCurrent sends a single SMS from a JobCurrent-managed phone number to the consumer's caller ID. The message identifies the business by name, acknowledges the missed call, offers to help, and includes STOP opt-out instructions.
4. If the consumer does not reply, no further messages are sent for that incident.
5. If the consumer replies, our AI engages in a focused, transactional conversation about their inquiry — limited to the service they need, when they need it, and how to reach them.
6. STOP keywords are honored at any point in the conversation, immediately and permanently for that phone number.

Disclosures provided by the business.

For each customer business, JobCurrent publishes a dedicated text-messaging disclosure page that identifies the business, describes the automated text-back program, and explains how to opt out. Each business authorizes this program in its service agreement with JobCurrent and, where the business's website permits, displays a short notice linking to that disclosure page. JobCurrent provides all disclosure language and hosts the primary disclosure for every business, so it stays current and consistent across the platform.

What consumer messages identify.

Every initial message in this program:

• Identifies the business by name (e.g., "Rivers HVAC: ...") — not "JobCurrent" — because the consumer's relationship is with the local business they called, not with our platform.
• Acknowledges the missed call so the consumer understands why they are receiving the text.
• Offers help and invites a reply.
• Includes "Reply STOP to opt out" instructions.

JobCurrent's role.

JobCurrent operates as the messaging platform for these businesses and is registered with The Campaign Registry as a Campaign Service Provider (CSP). Each customer business is registered as its own separate brand, with its own messaging campaign and dedicated phone number, under JobCurrent's CSP — so each business is the sender of record for its own messages and carries its own trust score. JobCurrent is responsible for: (i) registering and maintaining each business's brand and campaign; (ii) compliance with TCPA, CTIA, and carrier rules; (iii) honoring opt-out requests; (iv) preventing prohibited content; and (v) maintaining message-content controls. The business identified in each message is responsible for: (i) operating a legitimate service business; (ii) maintaining accurate published business information; (iii) authorizing the program and the required consumer disclosure; and (iv) responding professionally to consumer inquiries.

How to stop messages (STOP / HELP)

STOP — opt out.

You can opt out of further messages at any time by replying with any of the following keywords (case-insensitive):

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT

Once you opt out, you will receive a single confirmation message and will not receive further messages through JobCurrent unless you re-opt in. Opt-out is processed immediately on the platform side; carrier propagation typically completes within minutes.

HELP — get assistance.

Reply HELP at any time to receive contact information and a link to this policy.

Contacting us directly.

If you continue to receive messages after opting out, or if you believe you are receiving messages without having opted in, email info@getjobcurrent.com with the subject "SMS opt-out" and include the phone number receiving the messages. We will investigate and confirm opt-out within 1 business day.

Message content & frequency

Messages from both programs will:

• Identify the sender in the first message of any conversation. Dispatch notifications are clearly marked "JobCurrent:". Consumer messages identify the business they're sent on behalf of.
• Stay on topic — limited to the operational purpose of the program (dispatch alerts or consumer inquiries). No marketing campaigns or unrelated content.
• Include opt-out instructions in the first message of any conversation and on request via HELP.

Carrier notice & charges

Message and data rates may apply, depending on your mobile plan. Carriers are not liable for delayed or undelivered messages.

Privacy of phone numbers

Phone numbers received through either program are used solely to deliver the relevant SMS communications and to update the relevant CRM or scheduling tool. We do not sell phone numbers. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy for full details on how we handle personal information, including SMS data.

Compliance with TCPA & carrier rules

Both programs are operated in compliance with the U.S. Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles & Best Practices, and applicable carrier rules — including the A2P 10DLC framework requiring brand and campaign registration for application-to-person messaging in the United States.

For the dispatch notification program, JobCurrent is the brand and sender of record. Consent records, opt-out logic, and message-content controls are maintained on the platform side.

For the consumer messaging program, JobCurrent is registered with The Campaign Registry as a Campaign Service Provider (CSP). Each customer business is registered as its own brand and campaign under that CSP, with its own dedicated phone number, and is the sender of record for its own messages. Our customers are responsible for: (i) operating a legitimate service business; (ii) ensuring their inbound traffic represents legitimate consumer-initiated contact; (iii) maintaining accurate business information; and (iv) authorizing the program and the required consumer disclosure. JobCurrent registers and maintains each business's brand and campaign, and maintains opt-out logic, message-content controls, and platform-level enforcement of these rules.

Supported carriers

Both programs support messaging on all major U.S. carriers, including AT&T, T-Mobile, Verizon, US Cellular, and most regional and MVNO carriers. Carriers and supported networks may change over time without notice.

Contact

Questions about messaging, consent, or to report an issue: email info@getjobcurrent.com or write to Cactus Group Holdings LLC d/b/a JobCurrent, 732 S 6TH ST, STE R, Las Vegas, NV 89101, USA.